Case Studies: Customer Communication
Let’s take a travel industry as an example. SMS with time-critical or safety-related information (strike at the airport, crises, natural disasters, evacuations, embassy contact-infos, notifications of itinerary changes ) reach directly any traveller of any age, with any type of mobile phone or smart phone, wherever he is in the world, even without Internet access.
Also booking confirmations can be sent not only by email but also by SMS. The customer has then the most important information of his journey always in his mobile phone.
Every industry and retail sector has its own examples, how the SMS can be used cost-efficiently so that it brings extra value for a customer. When SMS is used wisely, customers are appreciating it greatly.
Increased efficiency and customer satisfaction: Using SMS to track parcels
Parcel tracking is an essential part of modern logistics and shipping. Today's customers expect to be informed about the current status of their orders at all times. In this case study, we look at how using SMS for parcel tracking with the ASPSMS service can improve efficiency and customer satisfaction.
COVID smear negative: Corona test result by SMS
The topic Covid-19 is omnipresent and for many people at the same time very unsettling. Anyone who feels a cough or even a sore throat these days inevitably thinks of the corona virus. What to do?
Customers abroad: Travel insurance
As a travel insurance company, Globo-Assistance (GA) is acting globally. GA bears not only the costs that originate from disease, accident, theft or other liability cases. They also organize patient transports, substitution in case of loss, give medical advice and legal protection.
| Factsheets | |
|---|---|
| Purpose and business examples | |
| SMS tools for End Users | |
|---|---|
| Name | Pricing |
| SMS Blaster Winlog | free |
| Microsoft Office Outlook 2013-2016: Email to SMS | free |
| Microsoft Office Outlook 2010 Mobile Service | free |
| Microsoft Office Outlook 2007 Mobile Service | free |
| SMSBLASTER web edition | free |
| SMS Blaster Windows Edition | free |
| SMS touch for iPhone and iPod touch | Shareware |
| ECO-SMS - Ökologische SMS! | Shareware |
| Cybersystems mscrmSMS | see price list for details |
| Jabber-Client Chatopus for Palm OS | small one-time payment |
| delight Software GmbH | see price list for details |
| ASPSMS Widget for Mac | free |
| SMS scripts and interfaces for developers | |
|---|---|
| Name | Pricing |
| ASPSMS Dot Net Assembly on NuGet | free |
| ASPSMS JSON API (REST) | free |
| C# Microsoft ASP.NET Identity MVC (for SOAP) | free |
| Node.js interface for ASPSMS | free |
| PHP Class for ASPSMS SOAP web service | free |
| aspsms.dll (Active-X) | free |
| SOAP Web Service | free |
| XML-Interface | free |
| ASPSMS SMTP Interface | free |
| VBscript Class (ASP) | free |
| HTTP | free |
| PHP - Python - C# - Java | free |
| Jabber to SMS for Server Admins | free (open source) |
| SMS Blaster Visual Basic Source Code | free |
| ASPTOKEN | free |
| Network coverage | |
|---|---|
| Supported networks around the world |
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